This article explains how to fix microphone issues in the Mondly app on Android, iOS, and on the website (mondly.com). Follow the steps for your device to make sure speech recognition works correctly.
🤖 Android app:
- Install the Google app
If it is not installed, download it here:
https://play.google.com/store/apps/details?id=com.google.android.googlequicksearchbox&hl=en&gl=US - Enable microphone permissions
- Open the Settings app
- Tap Permissions
- Tap Microphone
- Enable permissions for both Google and Mondly
🍎 iOS app:
- Open Settings
- Tap Siri & Search
- Turn on: "Listen for 'Hey Siri'" and "Press side button for Siri"
If it is already enabled:
1. Turn Siri off, then turn it on again
2. Restart your device
🌐Website (app.mondly.com):
- Use Google Chrome and make sure you use the latest version
- Allow microphone access:
- Go to app.mondly.com
- Click the padlock icon in the address bar
- Select a microphone
- Set it to Allow
💡FAQ:
Do I need an internet connection?
Yes, speech recognition needs an active internet connection.
Will reinstalling the app help?
Yes, reinstalling the app can help, as it may force the permission prompts to appear again and reset any incorrect settings.
If the issue persists, please contact us at support@mondly.com with a short description of the issue or a screenshot that shows it. Please also confirm that you have already followed the troubleshooting steps in this article.