What you need to know
- Your Mondly subscription renews automatically unless canceled.
- To avoid future charges, you must cancel before your next billing date.
- Deleting the Mondly app does not cancel your subscription.
- Subscriptions are managed by external platforms, and cannot be cancell directly from the Mondly app/web
To cancel, follow the steps for the store where you originally subscribed:
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App Store (Apple ID)
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Google Play (Android)
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Huawei AppGallery
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Mondly website (Verifone/2Checkout)
Step 1: Find out where you bought your subscription
✅ Check your email inbox
Look for a confirmation or receipt email from:
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Apple — If the email is from Apple or iTunes, the subscription was made in the App Store
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Google — If it’s from Google Play, it was made through Android
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Verifone/2Checkout — If the email is from
support@2checkout.comor mentions
“Your order on https://www.mondly.com: Payment received”, the subscription was made on the Mondly website - Huawei — If the email is from AppGallery or Huawei, the purchase was made through a Huawei device
✅ Check your subscriptions on your device
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On iPhone/iPad:
Go to Settings > [your name] > Subscriptions -
On Android:
Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions -
On Huawei:
Open AppGallery > Me > Subscriptions
If you don’t see the subscription in any of these, it was likely purchased via the Mondly website (Verifone/2Checkout).
Still unsure?
Email support@mondly.com with:
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The email address used to subscribe
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Your order number (if available)
⚠️ We cannot search for subscriptions using credit card details, billing address, or name only. The order number is required for purchases
✅ Step 2: Cancel your subscription
- If purchased through the App Store (iOS)
Follow Apple’s official instructions:
👉 Cancel a subscription on Apple devices
- If purchased through Google Play (Android)
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Open the Google Play Store
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Tap your profile icon in the top-right corner
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Tap Payments & subscriptions
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Tap Subscriptions
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Select Mondly
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Tap Cancel subscription
- If purchased through the Mondly website (Verifone / 2Checkout)
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Go to: 2Checkout My Account login
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Enter your email address or order number
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Check your email for the login link from 2Checkout (check spam too)
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Click Continue to sign in
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Go to the My Products tab
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Turn off auto-renewal
Need help? Contact pay@2checkout.com
- If purchased through Huawei AppGallery
Follow Huawei’s official guide:
👉 Cancel a subscription in AppGallery
💬 FAQ
Can I cancel my subscription from inside the Mondly app or website?
No. Subscriptions must be canceled through the store where you originally subscribed.
Will I lose Premium access immediately after canceling?
No — you’ll keep access until the end of your current billing period.
Can I get a refund after canceling?
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For App Store, Google Play, or Huawei, contact the store directly.
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For website purchases via Verifone/2Checkout, email support@mondly.com with your order number.