How do I cancel my Mondly subscription?

What you need to know

• Your Mondly subscription renews automatically unless canceled.
• To avoid future charges, you must cancel before your next billing date.
• Deleting the Mondly app does not cancel your subscription.
• Subscriptions are managed by external platforms, and cannot be cancell directly from the Mondly app/web 

To cancel, follow the steps for the store where you originally subscribed:

• App Store (Apple ID)

• Google Play (Android)

• Huawei AppGallery

• Mondly website (Verifone/2Checkout)

Step 1: Find out where you bought your subscription

✅ Check your email inbox

Look for a confirmation or receipt email from:

• Apple — If the email is from Apple or iTunes, the subscription was made in the App Store

• Google — If it’s from Google Play, it was made through Android

• Verifone/2Checkout — If the email is from [e-mail] or mentions
  “Your order on https://www.mondly.com: Payment received”, the subscription was made on the Mondly website
• Huawei — If the email is from AppGallery or Huawei, the purchase was made through a Huawei device

✅ Check your subscriptions on your device

• On iPhone/iPad:
  Go to Settings > [your name] > Subscriptions

• On Android:
  Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions

• On Huawei:
  Open AppGallery > Me > Subscriptions

If you don’t see the subscription in any of these, it was likely purchased via the Mondly website (Verifone/2Checkout).

Still unsure?

Email [e-mail] with:

• The email address used to subscribe

• Your order number (if available)

⚠️ We cannot search for subscriptions using credit card details, billing address, or name only. The order number is required for purchases

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✅ Step 2: Cancel your subscription

•  If purchased through the App Store (iOS)

Follow Apple’s official instructions:
👉 Cancel a subscription on Apple devices

•  If purchased through Google Play (Android)

1. Open the Google Play Store

2. Tap your profile icon in the top-right corner

3. Tap Payments & subscriptions

4. Tap Subscriptions

5. Select Mondly

6. Tap Cancel subscription

👉 Google Play Help Center

•  If purchased through the Mondly website (Verifone / 2Checkout)

1. Go to: 2Checkout My Account login

2. Enter your email address or order number

3. Check your email for the login link from 2Checkout (check spam too)

4. Click Continue to sign in

5. Go to the My Products tab

6. Turn off auto-renewal

Need help? Contact [e-mail]

• If purchased through Huawei AppGallery

Follow Huawei’s official guide:
👉 Cancel a subscription in AppGallery

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💬 FAQ

Can I cancel my subscription from inside the Mondly app or website?
No. Subscriptions must be canceled through the store where you originally subscribed.

Will I lose Premium access immediately after canceling?
No — you’ll keep access until the end of your current billing period.

Can I get a refund after canceling?

• For App Store, Google Play, or Huawei, contact the store directly.

• For website purchases via Verifone/2Checkout, email [e-mail] with your order number.