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❓How do I request a refund for my Mondly subscription?

Refunds for Mondly subscriptions depend on where you purchased the subscription. Since Mondly uses external payment providers (Apple, Google, or Verifone/2Checkout), the refund process will vary based on the platform.

Before we can assist, please provide:

  • The platform you used for the purchase (App Store, Google Play, Mondly website)

  • The email address used for the purchase or linked to your Mondly account

  • The reason for your refund request

  • The order number, if available

🍏 If you purchased via Apple (App Store)

Refunds for App Store purchases must be handled directly through Apple. Mondly cannot access Apple billing systems.

Please follow these steps:

Due to Apple’s privacy protections, we cannot manage subscriptions or issue refunds made through the App Store.

Still, we’d love to hear why you’re requesting a refund — your feedback helps us improve.

🤖 If you purchased via Google Play

You can request a refund in two ways:

  1. Directly through Google:
    📎 Google Play Refund Request Form

  2. Or contact us with the following details:

    • The email address used for the purchase (Google account)

    • The GPA order number from your Google receipt

    • The reason for your refund request

We’ll do our best to assist based on Google's refund policies.

🌐 If you purchased via Mondly website (Verifone / 2Checkout)

You can request a refund directly through Verifone:

📎 Manage your Verifone subscription

To help process the refund faster, please have:

  • Your order number

  • A brief explanation of the reason for your request

Alternatively, contact us at support@mondly.com and we can assist. Be sure to include:

  • The email address used for the purchase

  • The order number (from your confirmation email)

  • The reason for your refund request

📬 Already contacted us?

If you’ve already emailed support@mondly.com, there’s no need to resend your request. Our team will reach out as soon as possible to assist you directly.

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